jiya9's Privacy Policy
Your personal information is completely safe with us. Learn in detail on this page how jiya9 collects, uses, and protects your data.
This Privacy Policy ("Policy") describes our commitment and methods for protecting the personal information of every member who uses the jiya9 platform and its related services. By browsing our website or creating an account, you are considered to have accepted the terms of this Policy. Please read this document carefully.
What Information We Collect
We may collect the following types of information during registration and use of services on the jiya9 platform. The purpose of collecting information is always to provide you with a better, safer, and more personalized experience.
1.1 Identity Information
- Full name and date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number (for account verification and security purposes only)
- National ID card or passport number (during KYC verification)
- Residential address
1.2 Financial Information
- bKash, Nagad, Rocket, Upay or bank account numbers (for transaction processing)
- Deposit and withdrawal history
- Transaction amounts and dates
1.3 Technical Information
- IP address and geographic location (approximate)
- Browser type, version, and operating system
- Unique device identifier (Device ID)
- Cookies and session data
- Time spent on the site and information about pages visited
1.4 Gaming Activity Information
- Play history, bet amounts, and results
- Bonus claims and wagering progress
- Responsible gaming limit preferences
Purpose of Collecting Information
jiya9 does not use your information for any irrelevant purpose. Your data is processed only for the specific reasons listed below:
- Account Management: Ensuring registration, identity verification (KYC), and secure login.
- Financial Transactions: Processing deposits and withdrawals, preventing fraud, and meeting anti-money laundering (AML) obligations.
- Service Improvement: Analysing usage patterns to improve the quality of the platform.
- Promotional Communication: Informing you about bonuses, offers, and important updates with your consent.
- Security and Protection: Detecting and preventing suspicious activity and maintaining account security.
- Responsible Gaming: Being able to identify problematic gaming behaviour and provide appropriate support.
- Legal Obligations: Complying with applicable laws and regulations and meeting regulatory requirements.
Information Protection and Security
jiya9 gives the highest importance to the security of your personal and financial information. We operate multiple layers of technical and organisational protection measures following industry best practices.
All data transmitted between your browser and our servers is protected by 256-bit SSL encryption, which prevents third-party interception.
Your sensitive information is stored in encrypted databases. Passwords are kept in hashed format — never in plain readable form.
Only authorised staff can view your data when there is a legitimate reason. Every access is logged and regularly audited.
Our systems undergo regular penetration testing and vulnerability assessments so that security flaws can be identified and corrected immediately.
Please note, however, that no method of transmitting information over the internet is 100% secure. Although we take the highest protective measures, a complete guarantee against any data breach is not possible. You can also help by keeping your password confidential and maintaining your account's security.
Information Sharing and Third Parties
jiya9 never sells or rents your personal information. However, limited information may be shared with some trusted third parties for the operation of services:
- Payment Processors: bKash, Nagad, Rocket, Upay and banking partners receive the information necessary to complete financial transactions. These organisations are governed by their own privacy policies.
- KYC and Identity Verification Services: Required documents may be shared with authorised verification agencies for account verification.
- Game Software Providers: Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming and others may process the session data necessary for game operation.
- Legal Authorities: Information may be disclosed to government or regulatory bodies pursuant to a legal order or valid investigation.
- Analytics Partners: Anonymous and aggregated usage data may be shared with analytics tools to improve service quality.
All third parties mentioned above are contractually obligated to protect the confidentiality of your information and may use data only for specified purposes.
Cookie Policy
jiya9 uses cookies and similar technologies to operate the website properly, improve your experience, and analyse services.
5.1 Types of Cookies
- Essential Cookies: Indispensable for the basic functioning of the platform — maintaining login sessions, security tokens, and ensuring continuity of payment transactions. These cannot be disabled.
- Functionality Cookies: Store your preferences such as language selection, game history, and interface customisation.
- Analytics Cookies: Collect anonymous statistics to understand site usage patterns. This information helps us improve our services.
5.2 Managing Cookies
You can control or delete most cookies by changing your browser settings. However, disabling essential cookies may disrupt some important functions of the platform.
Your Rights
As a user of jiya9, you have the following rights regarding your personal information. Contact us to exercise these rights.
- Right to Access Information: The right to know what information we hold about you and to receive a copy.
- Right to Correction: The right to request correction of inaccurate or incomplete information in your account.
- Right to Deletion: The right to request deletion of your personal information in certain circumstances, subject to legal and regulatory obligations.
- Right to Restrict Processing: The right to request limitation of the use of your information in certain circumstances.
- Right to Object: The right to object to the use of your information for marketing or profiling purposes.
- Right to Data Portability: The right to receive your data in a machine-readable format.
- Right to Withdraw Consent: The right to withdraw consent at any time for information processed on the basis of consent.
To exercise any of the above rights, email [email protected] or contact us via our 24/7 live chat. We will respond to your request within 30 days.
Data Retention Period
jiya9 retains your personal information only for as long as necessary. Retention periods differ for different types of information:
- Account Information: For as long as the account is active and for a defined period after closure in accordance with anti-money laundering regulations.
- Financial Transaction Records: Retained for an extended period in accordance with legal and regulatory requirements.
- Communication Logs and Support Tickets: For as long as necessary to review service quality.
- Technical Logs (IP addresses etc.): For a limited period for security purposes.
When the retention period ends, information is securely deleted or anonymised so that your identity can no longer be identified.
Protection of Minors
jiya9 is an adults-only platform. Only persons aged 21 or above are eligible to register and use the services. We do not knowingly collect any personal information from minors. If we have evidence that an account holder is under 21 years of age, that account will be closed immediately and the related information will be deleted.
Changes to the Policy
jiya9 may update this Privacy Policy from time to time. If there are significant changes to the services or legal requirements, we will notify you in the following ways:
- Sending a notification to your registered email address.
- Displaying a notification when you log in to the platform.
- Updating the "Last Updated" date at the top of this page.
If you continue using the platform after changes are made, you are considered to have accepted the updated policy. Therefore, it is recommended that you review this page regularly.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us. Our dedicated team is always ready to assist you.
Please mention "Privacy Policy Request" in the subject line of privacy-related requests. We will aim to respond within 30 business days.
For more information, please also visit our Terms and Conditions and Responsible Gaming pages.